Shipping Policy

Processing & Delivery Times

Order Processing

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has been picked up by Bosta.

Delivery Times via Bosta

We rely on Bosta Egypt for our fulfillment. Bosta aims for next-day delivery across many governorates in Egypt. However, actual delivery times may vary depending on:

• Your destination governorate and local area coverage.
• Traffic, severe weather conditions, or seasonal high volume periods.

Please note that delivery times are estimates and cannot be guaranteed. Bosta usually makes multiple delivery attempts before an order is returned to us.

Shipping Rates & Estimates

Shipping charges for your order will be calculated and displayed at checkout. Rates are determined by Bosta based on the destination governorate and the total weight/volume of the order.

Tracking Your Order

Once your order has shipped, you will receive a tracking link via SMS directly from Bosta. You can use this link to monitor the real-time status and live location of your shipment.

If you haven’t received your tracking SMS within 2 business days of your confirmation email, please contact us with your name and order number, and we will look into it for you.

Payment & Cash on Delivery

We support Cash on Delivery (COD) as a payment option via Bosta. The courier will collect the total amount (including shipping fees) upon delivering your package to your doorstep. Please ensure the exact amount is available to avoid delivery delays.

Damages & Returns

If your order arrives damaged, incomplete, or if you receive the wrong items, please contact our support team immediately (within 24 hours of delivery).

Important: We highly recommend taking an unboxing video when you receive your package. This will speed up any claims regarding missing or damaged items. Bosta cannot accept responsibility for packages that have been opened or tampered with after the courier has left.

Address Changes

Any changes to your delivery address must be requested before the package is handed over to Bosta. Once the package is with the courier, we are unable to change the delivery address.